Support

How do I unlock everything?

Open Grown-ups (the padlock at the top of the home screen), answer the grown-ups’ sum, and choose Unlock everything. It is one payment through Apple, made once.

I already unlocked it, but it’s locked on this iPhone or iPad

In Grown-ups → Unlock, tap Restore purchases. Make sure the device is signed in with the same Apple ID that bought it.

A child asked to buy it and it’s waiting

With Ask to Buy, the purchase waits for the family organiser to approve it. Crayon Club unlocks by itself as soon as it is approved.

Can we use it on more than one device?

Yes. Signed in to the same Apple ID with iCloud on, every device sees the same children and pictures, and Restore purchases unlocks each one.

Is there a subscription?

No. There is the free part, and one purchase that unlocks the rest for good. Nothing renews.

How do I get a refund?

Purchases are handled by Apple: ask for a refund at reportaproblem.apple.com.

How do I delete my family’s data?

“Erase every child and picture” in Grown-ups removes it from this device and from your iCloud. You can also remove it in your iPhone’s Settings under iCloud storage.